Shipping & Returns
SHIPPING & DELIVERY INFORMATION
Erin Lane Estate has determined the best, most efficient shipping methods, based on the merchandise you have selected. Large items, such as sofas, cannot be shipped in the same manner as pillows and other small items. For example, a sofa will ship via a trusted freight carrier and a pillow will ship UPS. We've selected the best professional carriers to ensure that your order arrives to you in excellent condition and in a timely manner. We will let you know the method of shipping at the time of your order. All of the shipping options immediately below apply to shipping within the 48 contiguous United States. Please contact us at email@example.com with any questions.
White Glove delivery – Furniture can be shipped via white glove delivery anywhere within the United States. The delivery company will call to set up a window for delivery. They will bring the piece to your room of choice, unwrap, inspect and assemble the furniture. After you have approved, they will take all debris with them. Please be sure to inspect carefully prior to signing the delivery paperwork.
- FedEx standard delivery - Most non-furniture items can ship UPS ground service.
- In-store pickup.
DOMESTIC DELIVERY TIME ESTIMATES
White Glove delivery for furniture and other large items will typically arrive within 15-20 business days from your date of order.
FedEx & UPS standard delivery will arrive in three to five business days.
We take great pride in the merchandise we offer, but understand there may be a reason to return or exchange an item. Simply follow the detailed instructions below. Feel free to contact us at firstname.lastname@example.org if you have any questions.
ANY MERCHANDISE OTHER THAN FURNITURE
Any item purchased on our website can be returned for a full refund as long as we receive the merchandise back no later than 7 days from the day you received your order. Shipping charges are not refundable and will be deducted from your refund.
Please package the item(s) in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:
Erin Lane Estate
1635 20th Street
Oakland, CA 94607
We will inspect the returned item(s) and issue a refund on the same credit card that was used to make the original purchase. We will send you an e-mail confirmation once we have processed your credit.
Please be sure that you ship the item back so we receive it within the 7-day return window and can issue you a timely refund.
We accept returns of furniture in its original condition when you contact us within 2 days of receiving your item. Shipping charges (including return shipping) are non-refundable and will be deducted from your refund. For a full refund on furniture, please follow this procedure:
Contact Erin Lane Estate within 2 days of receiving your item. You may contact us at 510-986-1559 or e-mail email@example.com so that we can arrange for the item to be picked up. We must be contacted within the 2-day return window or we will be unable to honor the return.
We will arrange to have the item picked up at your specified location using the most efficient shipping method. An assigned freight company will contact you to coordinate pickup.
The merchandise will be returned to our warehouse where we will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been carefully wrapped and protected as best as possible.
We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact firstname.lastname@example.org as soon as possible if you receive a package with visible damage. We will contact you to exchange or replace damaged items. Please be sure that you do not sign any delivery paperwork before inspecting the piece.